Evolve. · 18 / 19
Support & Maintenance
Maintenance and support after launch
Maintenance and support after launch
- 01Issue handlingNew
- 02Technical updatesIn progress
- 03Scheduled checksReady
- 04User assistanceScheduled
- 05Ongoing developmentDone
What it is
After launch, a system continues to be used and evolves with the business. Maintenance organises issue handling, updates and agreed interventions, while support helps the team with questions and difficulties.
When you need it
When a product is in use and your business needs a clear point of contact for issues, updates and further development.
What you receive
An agreed process for requests, priorities, responsibilities and intervention reporting.
Features
From need to function.
- 01
Issue handling
Logging requests, assessing priority and fixing issues under the agreement.
- 02
Technical updates
Updating components and checking features after changes.
- 03
Scheduled checks
Selected checks on operations, backups and access.
- 04
User assistance
Guidance on the admin panel, features and everyday situations.
- 05
Ongoing development
Planning improvements and new features as defined work items.
An example in practice.
Illustrative example
A customer reports that a form is not sending notifications. The request is logged, verified and handled according to priority; the form is then checked again and the work is documented.
Where we start
The system to be covered, support hours, service level and the interventions included.